Who Makes CrossRoads RVs?
CrossRoads RV is owned by Thor Industries. The company started in 1996 with the goal to bring modern and innovative features to the fifth-wheel market. It has since become a household name in the RV market. Thor Industries acquired CrossRoads RV in 2004.
The CrossRoads RV brand focus is luxury and performance, with the unique collaboration and feedback loop from dealerships to manufacturing. They invest in a good brand-dealership relationship and understand the importance of that business partnership.
Currently, they manufacture several different travel trailers, fifth wheels, and toy haulers. CrossRoads RVs are hand built in Topeka, Indiana, and have 5 manufacturing facilities there.
What RVs Does CrossRoads Make?
- 8 different floor plans
- Loft models available
- 18 different floor plans
- 2nd 13,500 BTU Air Conditioner
- 8 Cubic Foot Gas/Electric Refrigerator
- 15,000 BTU Main Air Conditioner
- 50 AMP Service
- Solar Freedom 2: 2-190W Panels, 2000W Inverter, Controller/Bluetooth
- Table & Chairs in Place of Dinette Booth
- Theater Seats IPO Tri-fold Sofa
- 29 different floor plans
- 2nd A/C in Bedroom (13,500 BTU)
- 8 Cu. Ft. Gas/Electric Refrigerator
- 39″ TV (VBM)
- 50″ TV (VBM)
- 50 Amp Service w/ 2nd A/C Prep (VBM)
- 15,000 BTU A/C
- Exterior Ladder
- Free Standing Dinette w/ 4 Chairs (VBM)
- Upgraded Insulation
- 28 different floor plans
- Great entry-level trailer
- 2nd A/C in Bedroom (13.5K BTU)
- 8 Cu. Ft. Gas/Electric Refrigerator
- 15K BTU Main A/C
- 39″ TV (VBM) (Std. – 292RE, 299RE, 340RE)
- 50″ TV (VBM)
- 50 Amp Service w/ 2nd A/C Prep (2+ Slides Only) (Std. – 280RB, 299RE, 340RE, 340BH)
- Rear Ladder
- Table & Chairs (VBM)
- Upgraded Insulation
- Lite version of Zinger (½ ton towable options)
- 10 floor plans
- Loft plan
- 4 different floor plans
- 7 different floor plans
- 20 different floor plans
- 20 floor plans
How Much Do CrossRoads RVs cost?
- Zinger: starting MSRP at $23,843
- Sunset Trail: starting MSRP at $32,000
- Volante: starting MSRP at $43,123
- Cruiser Aire: starting MSRP at $44,000
- Volante: starting MSRP at $51,084
- Cruiser Aire: starting MSRP at $56,000
- Cruiser: starting MSRP at $89,000
- Cameo: starting MSRP at $89,500
- Redwood: starting MSRP at $145,999
The company Website only posts these units and their pricing. The pricing range is reasonable, as the company strives to provide an entry-level to mid-range trailer to get families into the lifestyle of RVing.
The company Website has an option to build a custom RV based on options and preferences: https://www.crossroadsrv.com/build-my-rv/. With dozens of different floor plans to choose from and custom options on mattress size, trim and added features, CrossRoads RV offers great flexibility when it comes to giving the customers what they want.
Generally, you cannot purchase an RV directly from the manufacturer. To locate a dealer near you, go to https://www.crossroadsrv.com/find-a-dealer/.
Does CrossRoads Make Good RVs
CrossRoads RV boasts to offer one of the best warranties in the industry, with top 10 reasons listed on their Website:
- “CRV upper deck in the fifth wheels
- Unified wiring system
- Mini breaker cover
- Perfect-fit slide technology
- Supercharged A/C cooling
- CRV easy winterization process
- 6 layers of protection
- Galvanized wheel wells
- Rain-bay tested
- 100% secondary PDI testing.
“Industry’s Best 3-Year Limited Structural Warranty”
When scouting the Internet for customer feedback, the story changes quite a bit, however. Many customers purchase a CrossRoads RV with the hope of paying for a good quality unit and a piece of mind, but end up having many mechanical and quality issues they struggle resolving with the company.
Perhaps CrossRoads is trying to turn things around, but in the RV industry it takes several solid years to form a public opinion. Brand recognition in the RV industry matters and RV owners (especially disgruntled ones) share their experience, at RV sites or online.
CrossRoads RV Problems
When reviewing the customer complaints and feedback on different platforms, it seems that the company started increasing production significantly while forsaking good quality control protocol. Many units appear assembled hastily, with poor workmanship or damage due to improper assembly.
Some of the issues are:
- the front cap was painted with a non-UV-resistant paint (leads to quick fading within 2 years)
- both back corners of the coach rotted out (due to improper sealing)
- dinette pleather cracking and peeling
- improper or messy wiring
- horrible workmanship (bad cuts, loose screws etc.)
- leaking (shower, walls etc.)
- bad seals on hydraulic jacks
Many customers state that they had to fight with the company to cover warranty issues or damage incurred due to bad workmanship. With the high cost of investment in purchasing a unit to add thousands in order to fix all the issues, many customers state they have been burned by the brand.
This is something CrossRoads RV will have to address if they want to rebuild their brand recognition to be a positive one.
Is CrossRoads A Good Trailer Brand?
RvInsider.com gives CrossRoads RV an overall rating of 3.6/5.0, with lowest rating in factory warranty, surprisingly. This could be due to the fact that CrossRoads RV boasts to be the best in the industry, but then fails to uphold that pledge with their customers.
Rich from Manitoba shares some of his experience in his review:
“If you are considering spending your hard earned money on a Crossroads RV..DON’T BOTHER! My wife and I did just that in 2016. There is no quality control at the Crossroads facility. We received our camper with a bathroom door that popped open when travelling. This was due to a huge bulge in the vertical wood frame. Cupboard doors so badly installed it seems they were done by a 3 year old. The best part is the rear axle had been bent and the rear wheels were tilted outward. Nobody will fix that. Our dealer told me they can’t warranty the bent axle until the tires show damage. I guess only seeing that it is bent is not enough. Several of the exterior clearance lights were installed but not connected to the wiring. The fresh water suction hose to pump was kinked. I will have to undertake some thermal scans this summer and determine how much insulation is missing in the ceiling and walls as the AC runs continuously even though it is dropping air temp 12 deg. F. Of course our dealer said, “Some campers are just like that.” Both Crossroads and our dealer got what they wanted….our money. Neither of them will ever see another dime. These con men also offer a 2 year warranty which was a selling point for us. A 2 year warranty is useless when nobody will fix anything. We have been ripped off both by Crossroads and our dealer.”
Richard McCabe from Massachusets had a better experience:
“After several trailers we were in the market for a 1/2 ton, couples trailer. Got all the way down to just two units. Cougar 22mls or Crossroads 253rb. ad to have a king bed, good bathroom/shower and the outdoor kitchen was the deciding edge over the Cougar. Very happy with the quality of our unit. No issues of any kind with 5 trips under our belt. By far the best couples unit we have seen anywhere. Upgrades we did. Dometic 320 potty, upgraded door window with shade, Fantastic fan and cover to replace the 4″ fart fan, electronic door lock set.”
Tony from Washington really likes his CrossRoads RV and provides a realistic perspective on RV ownership:
“Any brand of travel trailers is going to have varying degrees of issues. This unit had very few. After 2 trips & 1200 miles, a few beads of caulk needed to be added, a few minor door adjustments, a missing screw in one of the shower enclosure walls and a shelf that needed to be re-secured. All minor issues and fixed all of them myself. Would highly recommend this unit. Would have given it 5 stars if it had the LP gas/12 Vdc fridge instead of 12 volt only. But I upgraded batteries and we’re getting used to it.”
Is CrossRoads RV owned by Keystone?
No, however, CrossRoads and Keystone are both owned by Thor Industries. In fact, Thor Industries is one of the world’s largest RV companies today.
How long has CrossRoads RV been around?
CrossRoads RV was founded in 1996 to be a conscientious and innovative alternative to the RV units on the market at that time.
Do CrossRoads RV make a toy hauler?
Yes, CrossRoads RV makes toy haulers: the two different kinds they currently manufacture are Volante and Zinger.